Two replaced hard drives in one year, the worst technical support in the history of mankind (Dell I'm talking about, here), and now, my OS fizzes out YET AGAIN.

Seriously, this is a joke. I used to turn my nose up at Macs but the more I've grown to depend on my computer for my career, the more it becomes apparent that depending on a PC without the safety net of an external hard drive (which I only recently purchased) is a fool's errand.

I think Jobs just got another recruit...later Bill.